systems
The Customer and the Citizen
On the limits of government imitating business
"...The managerial trend within government, that began in the 1980's, during the feverish days of Thatcherism, has gradually spread and infiltrated to every facet of public services. This has become sometimes onerously evident for workers in the public sector with the emphasis on meeting targets. For the broad mass of the population, the trend has perhaps become notable in a subtle even seemingly insignificant way as there has been a change in the way we find ourselves addressed when using public services. We have now, it seems, become the customer..."
