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Disraeli Room

Fighting Fit

"...It won’t be enough to introduce fitness tests in schools and to simply send letters to parents berating them for doing a bad job because their children have failed..."...

4
Empire vs. Colossus

"...Consider as an example the highway from Kabul to Kandahar that was completed in less than a year. To achieve this “quick win”, contractors placed such a thin layer of asphalt in some places that it washed away when snows melted the following spring. Or consider the cobblestone roads requiring extensive manual labour to build, and seen as a source of employment for locals who might otherwise find their way into the poppy-cultivating business. Sadly what local Afghan leaders really wanted was gravel and asphalt roads because the cobblestones hurt their camels' hooves..."
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4
Beyond Paper: Money 3.0

"...In Colombia, a new service provider's business model is simply to bring a bank together with a Telco and the tens of thousands of local 'Mom and Pop' shops which underpin Colombia's economy. Perhaps the best known example is Safaricom's MPESA payment system in Kenya, which had 15 million subscribers by the end of 2009, and is now branching out into areas such as crop insurance..."...

7
Raging against the Machine

"...we ought to avoid turning the civic realm into a sectarian power play for ghettoised interest groups, and instead encourage an associative realm in which diversity is embraced as a healthy corollary of the system, rather than an absolutised foundation of it..."...

7
On Ineptitude in Public Services

"...Instead of standardising demand through dumb computers, you put knowledgeable, concerned people on the front line as the first port of call where they can absorb the myriad variety of human need and allow it to ‘pull’ the appropriate solution. Initial transaction costs go up – sharp intake of breath from factory managers at HMRC – but overall costs go sharply down as time and rework are reduced. Processing times fall from weeks to days; customers send cake and flowers instead of brickbats..."...

10
Doing The Right Thing: A Video

"...Roger is lead author of a major ResPublica project entitled 'A Force for The Greater Good,' which examines the role of ethics in business and economics more widely..."...

3
I or We

"...Both David Cameron and Gordon Brown scored over 2.5 - with Cameron just ahead - while Nick Clegg was well behind with 1.85..."...

2
The Loan Shark Killer

"...Websites like Zopa are more like cutting-edge credit unions, resting on the simple but radical notion of mutual assistance. Consumers may not be tied by geography, as they were in the days of Victorian mutuality, and still are in the microfinance schemes of the Mo Yunus' Grameen bank. Yet the principle is the same, updated for the 21st century..."...

6
Election, Election, Election

"... ‘a generation of Ms Mistrustfuls and Mr Boreds [...] hold the key to No. 10’. A combination of long-term alienation from the political sphere and short-term rejection as a result of the expenses scandal has left the political engagement of the British public at gravely low levels, with only 10% of the 2,000 voters surveyed being defined as ‘politically committed’, while 14% were active campaigners, 14% were interested bystanders and 8% politically contented. The flipside of the data is that 54% of the respondents fell into the disengaged/mistrustful, alienated/hostile, detached cynic and bored/apathetic categories. In other words, over h...

8
The Customer and the Citizen

"...The managerial trend within government, that began in the 1980's, during the feverish days of Thatcherism, has gradually spread and infiltrated to every facet of public services. This has become sometimes onerously evident for workers in the public sector with the emphasis on meeting targets. For the broad mass of the population, the trend has perhaps become notable in a subtle even seemingly insignificant way as there has been a change in the way we find ourselves addressed when using public services. We have now, it seems, become the customer..." ...

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